ISO/IEC 20000 IT Service Management System 

ISO/IEC 20000 INTRODUCTION Understand the main concepts of an IT Service Management System (IT SMS) 

ISO/IEC 20000 FOUNDATION Gain knowledge on the principles and processes of IT SMS implementation 

ISO/IEC 20000 LEAD IMPLEMENTER Develop the skills and competence to implement and manage an IT SMS based on ISO/IEC 20000 

ISO/IEC 20000 LEAD AUDITOR Develop the skills and acquire the knowledge to plan and conduct IT SMS audits against the ISO/IEC 20000 requirements